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There's a big difference between "whatever a customer wants" and a customer going to a pharmacy to get a prescription filled.
If the customer expected to receive multiples of what the prescription offered that would be different. If the customer demanded the prescription be provided in a neon blue glittery bottle because they disliked bog standard orange plastic that would be different. Expecting a pharmacy to fill a prescription isn't exactly a far-out proposition though.
As someone else already commented, if the pharmacy really didn't want to offer that product they could always avoid stocking it. The nature of the morning after pill is such that telling a customer "we can get it in for you, it will be ready on Wednesday" isn't actually helpful to them, so it becomes much easier to refer them to a different pharmacy.
not unless you have some specific comparison to pass along to us for our consideration.
See my reply to atpollard.Except it isn't really very similar at all. It's one thing for a private business to take a specific stance (e.g. the pharmacy deciding not to stock the morning after pill at all), where that stance is made clear. It's a different thing entirely when you can't tell whether you'll be served or not, and being served depends on who happens to be behind the counter at any given time.
No, that wouldn't be "more akin to" the incident we're discussing now.Since you mentioned the Colorado baker it would seem more akin to a gay couple going to the baker, ordering their cake, being given a delivery date only to show up to collect their cake and find the person who happened to be working at the time refused to hand it over, saying they were welcome to return to collect it in a few hours when a different person should be in the shop.