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I keep them on nearly all the time, unless watching sports. We started when my son was a baby and have just kind of kept doing it. Now it is weird to watch TV without them on for whatever reason. But a personal complaint is when the words written don't match what is said. I get it with live TV, but for something that is recorded and the CCTV made for it, there really is not excuse. Netflix has a habit of doing this it seems.
I assume you mean when the words being spoken are at the bottom of the screen? I'm more familiar with those being called subtitles.
If that's the case I never use them. Sometimes I'll watch a movie that features some other language and typically the English is shown. I remember being in a hotel abroad and seeing an English movie subtitled in the local language, which was strange. It wouldn't let me turn it off, which was irritating - part of the screen was taken up with text in a language I couldn't read.