"What jobs can ChatGPT replace?"

[Jazzy]

Outplacement and executive coaching firm Challenger, Gray & Christmas recently asked ChatGPT’s bot a series of questions, including "What jobs can ChatGPT replace?" and in what fields the bot would be most capable of working, according to a press release provided to Fox News Digital.

The bot told the outplacement firm that it would most likely replace positions that are repetitive and predictable, and ones that are also seeped in language requirements. Those fields, according to the bot, include: customer service representatives; translators and interpreters; technical writers; copywriters; and data entry clerks.

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Just how is it going to replace customer service representatives and data entry clerks? Chat can't enter data only spit out what it is given and a CSR, people want to speak to people not chat bots or phone queues.

Your thoughts?

 

[Lamb]

I think that people can select certain cues for the AI to spit out answers for. Think about what happens at a help desk, you place a call and the person at the computer brings up a selection of options to go through depending on what you ask. All he's doing is telling you some responses that are set in the system. Ai can do that easily.

 

[tango]

The trouble with AI replacing customer services is that so often all AI wants to do is spit out stock answers.

Personally if I call customer services it's usually because I need something more than a generic query I could look up for myself. I get truly sick of dealing with endless chat bots that repeat the same answers and try to tell me I don't need to talk to a human, when they clearly can't answer my questions.

 

[Lamb]

The trouble with AI replacing customer services is that so often all AI wants to do is spit out stock answers.

Personally if I call customer services it's usually because I need something more than a generic query I could look up for myself. I get truly sick of dealing with endless chat bots that repeat the same answers and try to tell me I don't need to talk to a human, when they clearly can't answer my questions.

You haven't gotten stock answers from customer service? Lucky you! It's all we get until we ask for a Supervisor.

Don't you remember the old "remove the cable and switch the ends" suggestion from the help desk? As if that would really work.

 

[tango]

You haven't gotten stock answers from customer service? Lucky you! It's all we get until we ask for a Supervisor.

Don't you remember the old "remove the cable and switch the ends" suggestion from the help desk? As if that would really work.

Often you get stock answers from customer services but if you're talking to a bot it's all you ever get. I've found that once you actually get through to a human you at least have a chance of getting something useful.

I remember some of the seemingly useless answers from customer services but, having spent some time in my early working years providing technical support, I learned you can't assume the user knows anything. The number of times I'd get a call saying something like "my printer doesn't work", so I'd go through "is it turned on" - yes / "is it connected to the computer?" - pause.... ah... sorry.... click.

I had to produce a matrix showing the calls that came in that categorised them into different problem types. I really wanted a category that said "user has no brain", for the ones that called every week with the exact same problem, but that would have made my job go away. Some minor amusement was generated with early acronyms such as PEBCAK.