This whole question is a nightmare. All answers are equally bad. Some kind of amnesia? People don't care about other people being tormented? It's a big problem for apologetics, because it makes a key part of Christianity seem incoherent.
I was a Calvinist for a lot of my life. It has an intellectually clear answer: everyone deserves hell. We're just lucky that God has chosen to save any of us. It's simple and coherent. But it seems at odds with the OT, in which people who are certainly not perfect but are repentant are called righteous, where God seems to reject universal destruction in the aftermath of the flood, and where God spends 2000 years figuring out how to save an Israel that keeps blowing it. Can we imagine Jesus agreeing with the Calvinist vision?
I vacillate between universalism (per 1 Cor 3:13, though it may only be meant to apply to Christians) and something like conditional immortality. The images of punishment in the NT can reasonably be understood as destruction. Eternal fire and worms all come from OT passages describing what happens to the dead bodies, not everlasting punishment. Lazarus and the rich man looks more like Jesus is using current stereotypes to make a point, like talking about Peter at the pearly gates. Do we really think Father Abraham is going to preside over a realm where those in hell can talk to him? I believe Jesus is actually supposed to preside over judgement, right?