Business Feedback

[Stravinsk]

What's your experience with corporate forms and feedback?

I contacted a worldwide corporate business today - rather - attempted to contact. The website was poorly set up. I listed my state, but the suburbs weren't alphabetized...so there were hundreds of them to sift through. I left a phone number - but the website said it was invalid (it wasn't). The "contact us" number merely told me the twitter and facebook address without hooking me up with an actual person.

Seemed to me that the options were there without any kind of real human feedback as a cost saving measure. If the website is faulty, no one in the business will ever know - because you can't get through. It's all automated and if your details or info you provided doesn't match their algorithms, too bad - you'll never get your feedback through.

 

[Lamb]

Well that sounded like a waste of your time. It's a shame some businesses don't care to keep up with stuff like that. When you complain in person that their website needs work, they blame it on the tech department and that's the end of the discussion.

 

[tango]

The thing that annoys me is when you can make contact through an online form but then get an email reply from a noreply address so you can't even respond to it. If they didn't answer your question you don't get to rephrase it, about all you can do is go back to the form and try again.

Still, it beats the internet company I'm looking to move away from. If you call them you get put on hold - they do have an option to request a call back when it's your turn but when it calls you back you just get put on hold again.

Companies like that don't get my money unless there's really no alternative.