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- Jul 13, 2015
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I was wondering with all the new devices and gadgets does anyone really find that one company provides really good customer service for their devices whether it is washer and dryers or computers or whatever? Who do you think of when you think of good customer service.
I called customer service about a problem that I thought was going on with our washer and the customer service rep told me she didn't know why it was doing that and gave me numbers to three service tech people. Then i read the online manual and found out that it is a normal part of the way the washer works and nothing is wrong with it. I didn't call the technician, but it would seem like to me that the customer service person should know what is normal and what is not.
I don't even remember the last time i had a good customer service experience whether in person or on the phone
I called customer service about a problem that I thought was going on with our washer and the customer service rep told me she didn't know why it was doing that and gave me numbers to three service tech people. Then i read the online manual and found out that it is a normal part of the way the washer works and nothing is wrong with it. I didn't call the technician, but it would seem like to me that the customer service person should know what is normal and what is not.
I don't even remember the last time i had a good customer service experience whether in person or on the phone